Here’s a clean Data Deletion page you can copy directly into capsuleerp.com/data-deletion/.
Data Deletion Request
Last updated: October 2, 2026
CAPSULE ERP (“CAPSULE”, “we”, “our”, or “us”) allows businesses and authorized users to connect third-party services such as Instagram, Facebook, Messenger, and other supported platforms.
This page explains how users and businesses can request deletion of data associated with their CAPSULE ERP account or connected services.
What data can be deleted
Depending on the services and integrations you use, CAPSULE may store or process information such as:
- CAPSULE account and business profile information
- Customer and lead records
- Social-media account identifiers and profile information
- Instagram or other connected-channel messages and conversation history
- Comments and replies
- Media or post context associated with conversations
- Integration access tokens and authorization information
- Orders, bookings, enquiries, CRM records, tasks, and related business data
- Logs and technical information required to operate and secure the service
Disconnecting a connected account
You can disconnect supported integrations directly from CAPSULE ERP.
For example:
CAPSULE ERP → Social Inbox → Connections → Select the connected account → Disconnect
When an integration is disconnected:
- CAPSULE stops requesting new data from that connected account
- The associated access token is revoked or removed from active use where supported
- Live synchronization and webhook processing for that connection stop
- Previously stored data may remain until it is deleted in accordance with your request, applicable retention requirements, or legal obligations
Disconnecting an integration is not always the same as deleting all previously stored data.
Requesting deletion of your data
To request deletion of CAPSULE ERP data, email:
Use the subject:
Data Deletion Request
Please include enough information for us to identify the relevant CAPSULE account or business, such as:
- Your name
- Business or company name
- Email address associated with CAPSULE ERP
- The connected service involved, if applicable
- The type of data you would like deleted
Do not send passwords, access tokens, or other sensitive credentials by email.
Meta, Instagram and Facebook data deletion
If you connected Instagram, Facebook, Messenger, or another Meta service to CAPSULE ERP, you may request deletion of information CAPSULE received through that connection.
After verifying the request, we may delete information such as:
- Connected Meta or Instagram account identifiers
- Messages and conversation records stored by CAPSULE
- Comments and replies stored by CAPSULE
- Media or post references associated with those interactions
- Access tokens and integration credentials
- Related synchronization and connection records
You may also remove CAPSULE ERP’s access directly from your Meta or Instagram account settings where those controls are available.
Account deletion
If you request deletion of your entire CAPSULE ERP account, we will delete or anonymize applicable account and business data, subject to legal, security, billing, fraud-prevention, contractual, and regulatory retention requirements.
If your CAPSULE account belongs to a business or organization, the organization may control some of the information stored within that account. In that case, we may need to coordinate with the account administrator or business owner.
Verification of deletion requests
To protect users and businesses from unauthorized deletion, we may need to verify your identity or authority to act on behalf of the relevant business before processing a request.
We may ask you to confirm ownership of the email address or CAPSULE account associated with the request.
How long deletion takes
We aim to process verified deletion requests within a reasonable period.
Some information may remain temporarily in backups, logs, or security systems before being automatically removed according to our retention schedules.
Certain records may also need to be retained where required by law or for legitimate purposes such as:
- Financial and tax compliance
- Security and fraud prevention
- Dispute resolution
- Legal obligations
- Enforcement of agreements
Where retention is required, the information will no longer be used for unrelated purposes.
Third-party services
Deleting information from CAPSULE ERP does not automatically delete information held independently by third-party platforms such as Meta, Instagram, Facebook, or other connected services.
You may need to use the privacy and account-management tools provided by those services separately.
Contact us
For data deletion, privacy, or account-removal requests, contact:
CAPSULE ERP
Email: privacy@capsuleerp.com
Website: https://capsuleerp.com/
Privacy Policy: https://capsuleerp.com/privacy-policy/
Once this is live, use:
https://capsuleerp.com/data-deletion/
for Meta wherever it asks for User Data Deletion, Data Deletion Instructions, or a Data Deletion URL.
