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Terms of Service

Last updated: October 2, 2026

These Terms of Service (“Terms”) govern your access to and use of CAPSULE ERP, including its websites, applications, APIs, integrations, business-management tools, communication features, automation features, artificial intelligence features, and related services (collectively, the “Service”).

CAPSULE ERP is operated by Wulpix by Sarangan Shanmuganathan (“CAPSULE”, “we”, “our”, or “us”).

By creating an account, accessing, purchasing, or using the Service, you agree to these Terms.

If you are using CAPSULE ERP on behalf of a business or organization, you represent that you have authority to bind that organization to these Terms.

1. Eligibility

You must be legally capable of entering into a binding agreement to use CAPSULE ERP.

The Service is intended primarily for businesses, professionals, organizations, entrepreneurs, and their authorized users.

CAPSULE ERP is not intended for use by children.

2. Your CAPSULE account

You are responsible for:

Providing accurate account and business information
Maintaining the confidentiality of your login credentials
Managing users, roles, permissions, and access within your organization
Ensuring that people using your CAPSULE account are authorized to do so
Promptly notifying us if you suspect unauthorized account access

You are responsible for activity performed through your account unless caused by a security failure attributable to CAPSULE.

3. Business accounts and administrators

CAPSULE ERP may allow an organization to create multiple users with different roles and permissions.

The business or account administrator may be able to:

Invite or remove users
Assign roles and permissions
Access business records
Manage integrations
Configure workflows and automation
Manage subscriptions and billing
Control access to applications and features

If you are using an account provided by your employer or another organization, that organization may control your access to data within CAPSULE.

4. The Service

CAPSULE ERP may provide features including:

Customer relationship management
Leads and customer management
Social Inbox and messaging
Orders and sales management
Products and services
Inventory and stock management
Tasks and follow-ups
Business reporting
Integrations with third-party services
Workflow automation
Artificial intelligence and AI-assisted tools
APIs and connected applications
Booking, enquiry, quotation, and related operational tools
Other business-management features introduced from time to time

Features may vary depending on your subscription, package, industry configuration, country, integrations, or plan.

5. Third-party integrations

CAPSULE ERP may allow you to connect third-party services such as:

Instagram
Facebook
Messenger
WhatsApp
Shopify
WooCommerce
Google services
Payment processors
Email or communication services
Accounting platforms
Other third-party applications

When you connect a third-party service, you authorize CAPSULE to access and process information made available through that service according to the permissions you grant.

Your use of a third-party service remains subject to that provider’s own terms, policies, restrictions, API rules, and availability.

We do not control third-party services and are not responsible for:

Changes to their APIs
Service interruptions
Permission changes
Account suspensions
API limitations
Platform policies
Data removed or restricted by the third party

A third-party provider may limit, suspend, or discontinue an integration at any time.

6. Meta, Instagram, Facebook and messaging integrations

If you connect a Meta, Instagram, Facebook, Messenger, WhatsApp, or related account to CAPSULE ERP, you authorize CAPSULE to use the permissions granted during the applicable authorization process.

Depending on the integration, this may allow CAPSULE to process:

Account identifiers
Professional profile information
Direct messages
Conversations
Comments and replies
Media or post information
Access tokens
Webhook events
Other information made available through the applicable API

CAPSULE ERP does not require you to provide your Instagram or Meta password directly to CAPSULE when OAuth or another provider-managed authorization process is used.

Your use of Meta services remains subject to Meta’s applicable terms and policies.

7. Customer and business data

As between you and CAPSULE, you retain ownership of the business information and content you submit to the Service, subject to the rights necessary for CAPSULE to operate the Service.

You grant CAPSULE a limited right to host, process, transmit, reproduce, and otherwise use your data solely as reasonably necessary to:

Provide the Service
Operate integrations
Perform synchronization
Provide automation and workflows
Generate reports
Provide support
Maintain security
Comply with legal obligations
Provide AI-assisted functionality where enabled

You are responsible for ensuring that you have the right and lawful basis to provide and process the data you upload to CAPSULE.

8. Your customers’ personal information

Businesses using CAPSULE ERP may store information about their own customers, leads, employees, suppliers, contacts, or other individuals.

In many situations, the CAPSULE customer determines:

Why personal information is collected
Which information is stored
How it is used
How long it is retained
Who may access it

Where applicable, the CAPSULE customer acts as the relevant business, organization, controller, or equivalent responsible party, while CAPSULE acts as a service provider or processor.

You are responsible for complying with applicable privacy and data-protection requirements relating to information you place into CAPSULE.

9. Communications and messaging

If you use CAPSULE ERP to send or receive messages, comments, emails, SMS messages, social-media communications, or other communications, you are responsible for complying with applicable laws and third-party platform requirements.

You must not use CAPSULE to send:

Spam
Fraudulent communications
Unlawful marketing
Harassment
Abusive communications
Deceptive messages
Communications prohibited by applicable platform rules

You are responsible for obtaining any consent required to communicate with customers or contacts.

10. Artificial intelligence features

CAPSULE ERP may include AI-assisted features that can help with tasks such as:

Drafting replies
Classification
Recommendations
Summarization
Business analysis
Workflow suggestions
Automation
Customer support
Operational assistance

AI-generated results may be incomplete, inaccurate, outdated, or unsuitable for a particular situation.

You are responsible for reviewing AI-generated output before relying on it or sending it to another person.

AI features should not be treated as a substitute for professional legal, medical, accounting, financial, regulatory, or other professional advice.

Where CAPSULE allows automated actions, you are responsible for configuring appropriate approvals, permissions, and safeguards.

11. Automation

CAPSULE may allow workflows or actions to run automatically.

You are responsible for:

Configuring automations correctly
Reviewing automated actions where appropriate
Ensuring automation complies with applicable laws
Monitoring important business workflows
Maintaining appropriate approval controls

We do not guarantee that every automation, integration, webhook, notification, or scheduled action will execute without delay or interruption.

12. Acceptable use

You may not use CAPSULE ERP to:

Violate applicable law
Commit fraud
Infringe intellectual-property rights
Distribute malware
Attempt unauthorized access to systems or accounts
Circumvent security controls
Scrape or access information unlawfully
Send spam
Harass or threaten others
Impersonate another person or organization
Abuse third-party APIs
Interfere with the Service
Reverse engineer the Service except where expressly permitted by law
Use the Service to create or distribute illegal content
Resell access except where explicitly authorized

We may restrict or suspend use that threatens CAPSULE, other users, third parties, or the security of the Service.

13. Subscription plans

Some CAPSULE features may require a paid subscription.

Subscription terms may include:

Monthly or annual billing
User limits
Application limits
Usage limits
Integration limits
Storage limits
Transaction limits
Feature entitlements

Your selected plan and applicable pricing will be shown at purchase or within your account.

We may introduce, modify, or discontinue plans or features. Changes affecting an existing paid subscription will be handled in accordance with applicable law and any notice commitments presented with your plan.

14. Payments

Paid services may be processed using third-party payment providers.

You authorize CAPSULE and its payment providers to charge the payment method associated with your account for applicable fees, taxes, renewals, and authorized purchases.

Unless otherwise stated, fees are exclusive of applicable taxes.

You are responsible for providing accurate billing information.

15. Renewals and cancellation

Where a subscription renews automatically, it will continue for additional billing periods until cancelled.

You may cancel according to the cancellation options provided within CAPSULE or through the applicable billing provider.

Cancellation generally prevents future renewals but does not automatically entitle you to a refund for an already-paid billing period unless required by law or expressly stated otherwise.

16. Refunds

Unless otherwise stated at the time of purchase, fees are generally non-refundable once the applicable service period has begun.

Nothing in these Terms limits rights that cannot legally be waived under applicable consumer-protection laws.

17. Trials and promotional access

CAPSULE may offer:

Free trials
Promotional credits
Beta access
Introductory pricing
Complimentary features

We may modify or end promotional access subject to any terms provided when the offer was made.

18. Beta and testing features

Some CAPSULE functionality may be identified as:

Beta
Preview
Testing
Experimental
Early access

These features may be incomplete, change without notice, contain errors, or be discontinued.

You should not rely on beta features for critical business functions without appropriate backups or contingency procedures.

19. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the Service and information processed through it.

However, no internet-connected system can be guaranteed completely secure.

You are responsible for maintaining secure devices, passwords, user permissions, and internal access controls.

20. Availability

We aim to provide reliable access to CAPSULE ERP but do not guarantee uninterrupted or error-free availability.

The Service may be unavailable due to:

Maintenance
Updates
Infrastructure failures
Third-party outages
Internet failures
Security incidents
API disruptions
Events outside our reasonable control

We may perform maintenance or upgrades when reasonably necessary.

21. Intellectual property

CAPSULE ERP and its software, interfaces, designs, trademarks, documentation, functionality, and related intellectual property are owned by CAPSULE or its licensors.

These Terms do not transfer ownership of CAPSULE intellectual property to you.

You receive a limited, non-exclusive, non-transferable right to use the Service during your authorized subscription or access period.

22. Feedback

If you provide suggestions, feedback, or ideas about CAPSULE, you grant us permission to use that feedback without restriction or compensation, provided we do not identify you publicly without permission.

23. Suspension

We may suspend or restrict access where reasonably necessary due to:

Non-payment
Security concerns
Fraud
Abuse
Serious violations of these Terms
Legal requirements
Misuse of third-party integrations
Risk to other customers or the Service

Where reasonably possible, we will attempt to provide notice before suspension.

24. Termination

You may stop using CAPSULE ERP and cancel your account according to the account-management options available to you.

We may terminate access where permitted by these Terms or applicable law.

Following termination:

Your right to use the Service ends
Integrations may be disconnected
Access tokens may be revoked or disabled
Data may be retained or deleted according to our Privacy Policy and applicable legal requirements

25. Data export and deletion

Where supported, you may export or request access to applicable data before closing your account.

You may request deletion according to our Data Deletion instructions.

Data deletion may be subject to:

Legal retention requirements
Financial and tax obligations
Security requirements
Fraud prevention
Backup-retention schedules
Dispute resolution

26. Disclaimers

To the maximum extent permitted by applicable law, CAPSULE ERP is provided on an “as is” and “as available” basis.

We do not guarantee that:

The Service will always be available
Every integration will remain supported
Third-party APIs will remain unchanged
AI-generated outputs will always be accurate
Every workflow or automation will execute successfully
The Service will meet every business requirement

You remain responsible for business decisions made using information available through CAPSULE.

27. Limitation of liability

To the maximum extent permitted by applicable law, CAPSULE and its affiliates, directors, employees, contractors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, business opportunity, goodwill, or data.

To the extent permitted by law, CAPSULE’s total aggregate liability arising from the Service will not exceed the amount you paid to CAPSULE for the Service during the 12 months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.

28. Indemnification

To the extent permitted by law, you agree to indemnify and hold CAPSULE harmless from claims, liabilities, damages, losses, and reasonable costs arising from:

Your unlawful use of the Service
Your violation of these Terms
Your violation of third-party rights
Content or data you provide
Communications sent through your account
Your violation of applicable third-party platform policies

29. Changes to the Service

We may update, improve, modify, replace, or discontinue features from time to time.

Where a change materially affects a paid service, we will provide notice where reasonably required.

30. Changes to these Terms

We may update these Terms periodically.

The latest version will be published on this page with an updated “Last updated” date.

Material changes may also be communicated through CAPSULE, email, or another reasonable method.

Your continued use of the Service after revised Terms become effective constitutes acceptance where permitted by applicable law.

31. Governing law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict-of-law principles.

Any disputes will be handled in the courts located in Toronto, Ontario, Canada, unless applicable law requires otherwise.

32. Contact

Questions about these Terms may be sent to:

CAPSULE ERP
Operated by: Wulpix by Sarangan Shanmuganathan
Email: support@capsuleerp.com
Privacy: privacy@capsuleerp.com
Website: https://capsuleerp.com/

Privacy Policy:
https://capsuleerp.com/privacy-policy/

Data Deletion:
https://capsuleerp.com/data-deletion/

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